Car Purchase During Lockdown

I needed to buy a car during the coronavirus lockdown. Otter Motors made the whole process really easy - communication was excellent at all times and the car wa s delivered to me in excellent condition. I would recommend without hesitation.

Alison A

Friday, 15th May 2020

Amazing customer service and quality experience

From start to getting the car this has been fantastic experience, really no pressure on the sale and when we decided on the car we were given the options of the  level of the delivery package. When the car was delivered it looked amazing and my partner is over the moon and loves her Mini

Richard H

Monday, 20th April 2020

Cannot recommend Otter Motors highly enough!!

Cannot recommend Otter Motors highly enough!! Toby and Tom gave fantastic customer service without the sales pitch and nothing was too much trouble for them!!  I will be recommending to my friends even though a nearly hours drive away as you cannot fault these guys and Mini the dog is a credit to the team as well!! Ha ha


Thursday, 19th March 2020

Fantastic experience, fantastic knowledge - thanks

We bought our BMW series 2 Convertible from the guys at Otter Motors - what a fantastic experience. The knowledge and care taken with us was second to none, tha nks so much we love our new Beemer 😀

David R

Sunday, 15th March 2020

Fantastic Through Out

From my first email they were first class, nothing was a problem, wanted something extra on the car they got it done quick and easy, brilliant communication thr oughout, brilliant sales team

Tom Goode

Tuesday, 03rd March 2020

Exceptional Experience For Buying a Used Mini SD

Dealing with Tom and Toby was faultless, information was all given straight away. Numerous videos sent of the car we purchased. Tom organised the delivery of th e vehicle through Lee, who was also very professional. All three were great with our experience.

Spencer T

Tuesday, 03rd March 2020

Amazing Service! 10/10 Otter Motors!

Otter Motors were an absolute pleasure to deal with. From the initial phone call, to the delivery of the car, they were efficient and prompt with any queries I  had. Having made the initial enquiry, I received several videos (internal & external) which when buying a car from a distance, was a huge help. Nothing was too much trouble. They kindly offered to deliver the car for me. It arrived today, in pristine condition. I dealt with Toby who was extremely efficient and very knowledgeable. I would have no hesitation in recommending Otter Motors to anyone who only wants to deal with a professional company who do what they say they're going to do! It's very refreshing to deal with a business who's "customer service" is so important. I look forward to doing business with you again. Thanks, Michelle

Michelle H

Friday, 28th February 2020


Had an excellent experience buying a 3 year old BMW 2 series convertible. From talking to Toby by phone who was very helpful and sent videos of the car. Later s peaking to their Director Tom I got a very good deal and I felt confident enough to buy the car unseen. They had it delivered on a lorry next day at 7.30 am to suit my schedule, by Leigh who was extremely professional and charming. The car was beautifully presented, perfect in every way and as described. Otter Motors is obviously a first class operation that believe in good service and repeat business and I would not hesitate in recommending them without reservation.

Simon Horsley

Friday, 21st February 2020

Highly recommend. Absolutely fantastic .

I can’t rate this seller high enough. Fantastic service from start to finish . Very welcoming, friendly staff. Explained everything and made me feel very at e ase. Honestly couldn’t do enough for me. Highly recommend.

Dawn W

Wednesday, 19th February 2020


Bought my X1 there a week ago. Car is brilliant and running well. The service offered by Toby and Tom is second to none. My X1 was very well presented and evert hing about driving the car was thoroughly explained before i set off. If you are after a BMW or Mini Otter Motors is the place to go! Definitely recommended

A Holland

Friday, 14th February 2020

How to buy a car the easy way.

Made buying a new car very simple. As it was the first time I have bought a car, I was full of trepidation, but need not have worried. Everything explained to m e in great detail...just have to remember everything! Staff and owner very professional, smart showroom and the delightful Minnie the dog, made the whole experience very simple and painless.

Diana L

Monday, 10th February 2020

Great cars and staff.

I was very satisfied with the whole experience of buying my car from otter motors from start to finish thanks to Toby and Tom I would highly recommend the staff  and garage. Thank you from the Davison’s.

David D

Monday, 10th February 2020

Polite, efficient, friendly and caring.

Polite, friendly and helpful - the whole process was extremely straightforward and I felt very well looked after and I absolutely love my new car! 

Tania B

Thursday, 06th February 2020

Buying A New Car

Absolutely fantastic service couldn't complain ran through everything to a very high standard wouldn't hesitate to recommend 

Paul Smith

Tuesday, 04th February 2020

Top rate company

Everything was excellent, the car, staff, aftercare, etc. Every car was top quality, serviced and cleaned. You even get 12 months full RAC breakdown cover inclu ded. If in the distant future I feel like changing my car again I will be looking here first. Very Very Happy !!!!

Shaun Dixon

Sunday, 02nd February 2020

Great Service

Could not have been looked after better the service was 1st class 

Mike W

Saturday, 25th January 2020


Visited Tom and the team at Otter motors to view a BMW 320d Msport . The car was exactly as advertised.I am very fussy and it was hard to believe that the car w as over 4 years old. The "deal" was completed very quickly with a fair part exchange . Tom kept in touch throughout the week regarding collection. The car was Mot 'd and brake pads on front replaced even though not an advisory. On collection day the car was ready and looked superb. Tom spent time to go over all the controls of the vehicle and had printed out records of previous services carried out by BMW so i have a complete history. A generous amount of fuel was in the car and i left a very happy customer. I shall certainly recommend to family and friends looking for a BMW or Mini

N Rush

Friday, 17th January 2020

Fantastic experience

Excellent quality Bmw & Mini cars. The team at Otter Motors really look after the customer when making a purchase. Very professional approach from start to fini sh can’t recommend them enough very well done team certainly use them again for future purchases.

Martin S

Saturday, 21st December 2019

Great experience

Great guys, very helpful and informative. I’d recommend them. 

Clinton S

Tuesday, 17th December 2019

Stress Free Purchase

This was the easiest and by far the most pleasant car purchase I have had to date. No hard sell and really knowledgable. Car was immaculate when handed over and  Tom is always quick to reply to my emails when I ask questions. Much better experience than main dealers. Thank you so much.

Alison Wiggins

Monday, 16th December 2019

Excellent dealership

Very friendly, professional and informative. Second time we’ve purchased a car with them and will again. 

Sue H

Saturday, 07th December 2019

Very Pleased

Well recommended. Lovely customer service. Very well satisfied 

Natasha C

Wednesday, 20th November 2019

Excellent dealership

Friendly, pressure free environment. knowledgeable Staff. Beautifully presented vehicle supplied with a new MOT, a service and a quarter of a tank of diesel. Th ey were happy to take my old vehicle in part exchange and handled the whole process professionally. I would highly recommend Otter Motors and would not hesitate buying from them again.

Liam B

Friday, 25th October 2019

Bought a white bmw e90 white loving it superb car clean inside out. amazing guys. Tom your a legend. 

S Jawad

Tuesday, 22nd October 2019

Outstanding Service and Quality

Outstanding service and quality. Excellent service from all staff, nothing was too much trouble. Great price on my vehicle and trade in and the care and attenti on paid to getting my new car ready for collection was excellent. Really know their cars and no pushy sales patter. A genuine desire to get it right for their customers. The big boys could learn a lot from these guys. Will definitely recommend them and will return when I need another car.

Sue T

Friday, 18th October 2019

Top quality service in every way !

Extremely helpfull and lovely people. No pressure and a top quality service from start to finish. The package they provide with every car sold is amazing... the y fully serviced my car even though it was only serviced 500 miles previously. Fresh MOT and break pads changed even though it was not enough for an advisory. Seriously i can not reccomend ottor motors enough. Had a bad experience with a previous garage and ottor have restored my faith that there are still some great used cars dealers about. The car was described as excellent condition and that it was indeed it was totally immaculate and we are very fussy. Top quality service top quality cars and top quality package. If i need to buy a new car in the future i will be coming to ottor again ! They also delivered our car to us free of charge which was great and really appreciated ! Also amazing coffee machine :) Thank you ottEr motors !

Craig C

Thursday, 17th October 2019

Thank you for the service

Thank you for the service. Brilliant service, no hard selling, information given with integrity. Fair exchange value and efficient admin process. Would definite ly use Otter Motors again. Thank you Guys.

Tina D

Monday, 14th October 2019

Very friendly and helpful staff. Not at all pushy and made no pressure to buy. 

Mrs Royston

Monday, 14th October 2019

Great Garage

Great garage and excellent correspondence regards the car that I purchased. I would recommend Otter motors 

Pam T

Friday, 27th September 2019

Best ever Car Buying Experience!! From first phone call until purchase of my vehicle the courtesy and professionalism of Tom was outstanding. I cannot praise hi m enough, and would recommend Otter Motors to anyone. We flew over from Northern Ireland to buy this car based on the confidence and honesty we got from Tom in the first phone call, and were not disappointed!

Michael L

We bought a car from Otter Motors last week and was very happy with the whole experience. From the first contact by phone until we bought the car i was impresse d by the honesty, courtesy, and professionalism , of Tom and the crew. I would recommend Otter Motors to anyone looking for a car. My best car buying experience ever, and probably the quickest as well


Just picked my car up last week, easiest purchase ever, no normal sales pressure, very professional, helpful and thorough, modern approach to car sales would de finitely recommend and use again.

Joules Reynolds

Tom was more than happy to let us take the car for a proper test drive and on our return answered all or questions about the vehicle, We sat down and agreed a d eal and later that week I collected a newly serviced, valeted and MOT'd MINI Cooper cabriolet. Toby handed the car over to me and he too was very friendly and professional, making sure I was happy with everything and explaining how various parts of the car operated. For customer service, friendliness and a great selection of cars it is no wonder that Otter Motors win awards and I would certainly recommend them to anyone looking to buy a MINI (or a BMW).


Professional and easy to deal with. Would definitely deal with Them again. Highly recommend. 

Tim R

Honest and professional, a pleasure to do business with. 

Jamie Nichols

Excellent Service - Excellent service from the team. They were so great, including superb after care service, that having bought one car, we've just gone back a nd bought a second car from them. Five stars doesn't start to describe how good they are!

David E

Toby was very friendly and helpful. Really happy with my mini. Couldn't recommend otter motos enough. Thankyou. 

Sammy Royston

Highly recommended ... professional and friendly. All the staff are really friendly, very helpful , knowledgeable and above all honest and truthful. Minnie the  dog is very sweet and the teas and coffees are good. Great experience no hard sell. highly recommended. I m now a proud owner of a Mini Countryman and as a lady purchasing a car I felt relaxed and felt I could ask any questions.

Rachael D

First class. The guys at otter motors really are first class it’s nice to see a group of guys of a similar age to me doing so well for themselves love my new  bmw I can’t stop driving it.

Matthew White

Best in class dealer! Excellent transaction, super car, knowledgeable friendly efficient dealer and spotless premises. Would not hesitate to recommend. 

Rick C

Otter Motors - Class Act. I don't think there was any more Otter Motors could have done to have presented the company in a more professional way. Everything was  well organised, informative, relaxed and the car immaculately prepared and not least the punctual lift from the station. If my experience was normal then Otter Motters have a winning business - very impressive.

Mark T

Toby was very considerate and professional throughout which gave me confidence to complete my purchase. Highly recommended.  

Chris Beer

Excellent! Attention to detail - explaining everything about the running of the car, giving me time, dealing with the paperwork ie. Vehicle registration etc. Th e car was immaculate on collection, serviced and MOT'd. Tom Cook took a lot of trouble and time and I would not hesitate to recommend Otter Motors/Tom to friends and family.

Mrs Crabtree

Would recommend this dealership! Great handover service explaining my new vehicle etc. Thanks to Tom and the rest of the team! 

Tom H

Helpful and friendly very approachable. Buying a Mini, they were very helpful I could test drive the car easily. Gave me a price on my car quickly. They gave me  good and helpful info about the car. Very friendly with no pressure.

Vikki W

Excellent company, would highly recommend! First class service with good advice and wonderful car for a good price. The advice we were given was just right, the  guy who looked after us was knowledgeable and not at all pushy.

Julie W

Mini challenge. Purchased car via auto trader advert, accurately described & plenty of photos. The salesman helped me out by bringing the car halfway up the cou ntry to meet me at no extra cost. Good friendly communication throughout.

Sally P

Very good! I’ve bought my last couple of cars here. Tom is a great guy and very professional. Never had any issues. Will return in the future and recommend to  anyone.

Charlotte L

I have bought 2 minis over the last 3 years from otter motors. Tom is always very knowledgeable and makes the whole experience an absolute pleasure 

Mrs May

Great customer service, genuinely nice people, very professional and no pushy salesman. The premises was also clean, tidy and welcoming with a great stock of ca rs at reasonable prices. The car I bought was serviced, cleaned and had an MOT done before I took it. Also included a 6 month warranty and 12 month breakdown cover. Would definitely recommend this dealership

Miss Chase

No wonder Otter Motors are dealers of the year! Our recent visit to the team at Otter Motors was to have our superb Mini Cooper Coupe serviced. When we arrived  we spotted the most stunning Mini Clubman Cooper S. We took at for a test drive and after having lunch we decided it was the car for us. After some very reasonable negotiations by both parties agreed a figure and shook hands. We returned yesterday to collect the car and it was absolutely in showroom condition after a week of work by the Otter Motors team. Tom spent a good two hours with us explaining each and every detail of the car. His passion for Minis and BMW brands is very evident. If you are looking for either a Mini or BMW then give him a call. He will work to your budget and only buys cars that he has first inspected himself. We have been delighted with our Coupe and enjoyed driving our new pride and joy home to Wales where it will be put to work. We would throughly recommend buying from Otter and will ourselves be back there for servicing and our next car.

Mr C Crowley

Fantastic Customer Service. Updated throughout the process from date or order until I took delivery of the vehicle. Good old fashioned customer service goes a v ery long way.

Mrs Gascoyne

Highly recommend......great service. Friendly and professional. Thank you 

L Myers

Highly recommend......great service. Friendly and professional. Thank you 

L Myers

We purchased a Mini Cabriolet in February 2019. Tom made the buying process really easy and he runs an exceptional business. If you are looking for a high quali ty used BMW or Mini and want to be treated to a first class service, look no further than Otter Motors. Just Brilliant - Many Thanks Tom.

Helen and Garry Holmes

Hassle free! A great experience from first view through to collecting the vehicle. Knowledgeable, customer focused and do what they say they will. Looking forw ard to enjoying our Paceman!

Richard H

Excellent service 

Mrs Mulder

I found them very good & would recommend them. 

Ms May

We part exchanged and bought a high spec, low mileage mini. The p/ex allowance was exactly what I wanted and fair. The new car is a delight. The garage and the  owner are amongst the best I have had dealings with in over 35 years of motoring.

Mr Taylor

A very happy customer. I went to Otter Motors because I had heard good things about them. Excellent customer service, and able to answer all questions that I ha d. Friendly and welcoming atmosphere, and nothing is too much trouble. A dealership that will go above and beyond to ensure their customers are happy. I couldn’t be happier with my new car. Thank you to all at Otter Motors

Gaynor Green

Fantastic dealer, highly recommend Otter Motors. From start to finish and sale the customer service I received was absolutely excellent. This family business is  run very professionally but with a very friendly approach. I was made to feel valued and respected. I would highly recommend them. My new car drives like a dream and is immaculate 😁

J Stokes

Excellent customer service, very happy. I would have no problem coming back again in the future.  

Anthony Yates

Fantastic! Non pushy sales a pleasure to deal with and very very professional. Very customer focused dealership and top notch when it comes to dealing with your  car. Better handover of car than I had from citreon for a new car. They give it a very personal touch. Thanks again Toby. Highly recommended.

Lee Hansford

Very professional service. Very professional service, excellent communication through the purchase of our new Mini Cooper S. Highly recommended.  

Antony Wright

Highly recommended. Excellent service from these guys. My new car looked beautiful when I picked it up, everything was explained to me about the workings of my  car inside and out before I drove away. Thank you so much Toby and Tom I am one very happy customer 😃

Jaine M

Fantastic service from these guys! Professional friendly and knowledgable. I am one very happy customer, thank you so much. 

Jaine Mulder

Would like to say a massive thank you to Tom and his team . Excellent service went above and beyond to provide my wife’s mini . Brought the car to South Wales  for us to review the car and loved it . Would highly recommend Otter Motors a big thank you

Paul Greedy

Highly recommended and great experience!. Great experience dealing with Tom at Otter Motors. Highly knowledgable, professional and very impressed with his appro ach and service. Tom has gone the extra mile to ensure that our new Mini Clubman was ready and delivered as agreed. We will definitely come back to Otter Motors again the next time we are looking to buy our next Mini/BMW.

R Cridland

I would definitely recommend Otter Motors as I found them excellent & I obviously bought a car from them! Been looking for a while in auto-trader & they had lot s of different minis. Plenty to choose from! The sales guy was so approachable & knowledgeable & I wasn’t at all under any pressure. Would highly recommend him & Otter Motors.

Melanie May

Excellent service. Brilliant service and the whole process of buying my car at Otter Motors was made extremely easy and smooth running by the staff. Couldn't fa ult any aspect of the experience!

Janet G

Fantastic service. Great experience from the moment we arrived at Otter motors. I love my car, thank you for the great service😀 

Vicky A

Good, independent mini dealer. Very clear, low pressure, straightforward experience. 

Helen H

Definitely recommend. Very professional, clean and tidy garage, easy to deal with, very accurate and friendly 

Nikolay N

Excellent experience. Great service, friendly people. Honestly would recommend to anyone, I cannot fault them. 

Lucy M

Fantastic service from Tom and all the staff. This is definitely the place to go for quality used BMW or MINI. 

Roy Leonard

Excellent service from start to finish. Would highly recommend to all ! Well done Toby & Tom . 

Mrs Horrell

Excellent service. Excellent service from start to finish. We would highly recommend Otter motors to anyone ! The salesman Toby was very helpful in the choosing  of our car and very thorough in his handover of our Mini. Great to deal with and will be taking the car back to them for servicing . Many thanks !

Lynn H

Great local customer service. Excellent customer service, not pushy, knowledgeable of the vehicle being sold. We would highly recommend to others. 

Simon M

Tom and his team are amazing! Very enjoyable relaxed and friendly, no pressure selling honest and knowledgeable a joy to deal with them recommend them to anyone .

Patricia A


Barry Fry

My Dream Car! Just bought my dream car (mini convertible) from Toby at Otter Motors. The buying experience was very relaxed ... no pushy car salesman patter/pre ssure. Thank you Toby. When I picked up the car it was immaculately prepared and looked fantastic. Dreams do come true.

Tamasine P

Everything that it says on the tin" and more...We cannot emphasise enough how great our experience of buying a car through Otter Motors has been. They are extre mely helpful and professional. In the past, we've always dreaded buying a car, but now that we've found these guys, we will definitely be returning to them. If anyone out there has any doubts, put them aside and know that you can completely trust these people. Many, many thanks.

Jim Goodsir

Very friendly, knowledgeable staff. No high pressure selling. 

Mrs Razey

5 stars all the way- Mini was in perfect condition when we collected it, looked like new! Drives perfectly, no faults, and overall very happy with it. Everyone  working there was extremely friendly, helpful and professional. Couldn't have asked for more. Thank you!

Alina von Olnhausen

Best by far. I would recommend to anyone, very pleasant listened to the needs of the customer and there was no gimmicks at this garage. The owner knows his vehi cles well with great knowledge and you can see and feel the passion behind this. A very high standard garage that goes more than beyond, well done and thanks again.

Andrew C

Amazing service, attention to detail is second to none, nothing is of any hassle, no pressure or pushiness. Thank you the boss of this fine establishment for re storing my faith in independant car salesmen/women. Truely a credit to the industry, will be reccommending to people and wil consider using again once i get bored of my 320 d sport +.

Ryan C

Excellent service. Purchased our mini from this very friendly, professional family business a couple of months ago. Nothing was too much trouble and they have a  great aftercare service too. Mini was immaculate upon collection. Highly recommended and would certainly buy from them again.

Esther K

BMW X1 Purchase - Otter Motors excel in everything! It is refreshing to deal with a dedicated and professional team. The approach to car sales and true, genuine  passion to deliver value to the customer is second to none! You can purchase a car with absolute confidence. I completely recommend Otter Motors and again it’s a pleasure doing business.

Ian S

Highly recommend Otter Motors they went above and beyond first class service from a family run business 

June and Russ Stanford

I collected my MINI from Otter Motors almost a month ago now and I am very happy with the car. Since Otter Motors is over 50 miles away from where I live, Tom a rranged for the car to be prepared so I could view it and drive it away on the same day, rather than make 2 separate journeys. As soon as I arrived at the dealership, I saw the car parked up and knew it was the right one for me. Despite being 4 years old, the car was in immaculate condition and looked brand new thanks to the way it had been cleaned and valeted. Tom explained all of the features of the Mini to me as it was very different to my previous car, and reassured me that I could contact Otter Motors in the future if I had any questions or problems. Excellent dealership, would definitely recommend to anyone looking for a MINI or BMW.


The only place to buy a mini in the south west. Very helpful and professional service from people who obviously know their product. The vehicle was extremely we ll prepared, test drives were unhurried and everything was fully explained in detail. Would not hesitate to return for future transactions.

Mrs Janet G

Very pleased with the level of service, preparation of the vehicle, explanation of controls and attention to detail provided. Toby especially handled the transa ction very well, explaining everything and answering all questions. We would certainly consider returning to this company in the future.

Mrs Godwin

Amazing service from a professional 'Mini' team. They were so helpful from start to finish of my purchase journey. They let me test drive a couple of cars to ge t the right Mini for me. I also wanted to have a tow bar fitted and they supplied and fitted it for me, saving me loads of hassle. Upon pick up of the vehicle they went through all the dials and settings inside, so I felt comfortable driving away understanding the car. The guys that served me were really professional and friendly and absolutely made it a delight in picking my dream car. They also went an extra mile, I had a car cleaning kit supplied and they were able to make up my personalised number plate for me so I could drive away fully loaded and ready to go. Thank You so much for making a normally complicated and difficult task, really pleasurable. I will defiantly come back for future business. Great customer service, brilliant selection of Mini's and exceptional value for money (you get what you pay for) I would encourage anyone to visit.

Tom Stevens

Extra mile or full marathon? Looking for a used mini we came across Otter Motors with very encouraging testimonials on their website. The first thing that struc k us was the exemplary presentation and preparation of their cars together with a total lack of smart suited salesman looking for quick sales with their smart talk! Having a small issue with the steering shortly after we purchased a Mini we found that Otter Motors don’t go the extra mile - they do a full marathon! They collected the car - a 100 mile return journey - fixed the problem and returned the car to us within 48 hours . Strictly speaking the problem was not covered by the RAC warranty and it was not their fault , or ours, just one of those problems that crop up, which came under their “good will policy “. My ultimate judgement of a car dealer is how well they look after you in the immediate months after you have purchased one of their vehicles . In all regards they have been most helpful and well worth at least five stars

Alan Pittaway

Excellent garage, will definitely use again 

T Howarth

A really pleasurable buying experience from a non pushy, knowledgeable guy. Thanks Tom. My coupe is great!! 

Nigel Hill

Great business, Tom is a really knowledgeable and personable chap, highly recommended and would certainly buy from them again 

R Chedzoy

Excellent, very knowledgeable and down to earth - recommended and would buy from them again. 

Rob C

Totally recommend. Absolutely fantastic service! A family run business and genuine customer care. 

Helena S

GREAT SERVICE, SUPERB CARS. We really enjoyed buying our Mini from Otter Motors, everyone was helpful without being pushy, the car was gleaming outside and spot less inside. Nothing was too much trouble.

J Laverack

I can’t fault the whole team at Otter Motors, from my first phone call regarding the car for sale to them handing over the keys, they are a premiership profes sional team, polite, helpful, knowledgeable, the preparation of car was second to none, even collected us from the airport. Would definitely use again

M Smith

Excellent friendly service. Would recommend and would buy from them again without hesitation. 

Tina C

A truly fantastic experience with five star service from start to finish. Would highly recommend. I love my new car!  

Ms Hooper

Great Customer Service. Really friendly and professional service. The guys at Otter Motors really know their BMWs and MINIs. Great selection of vehicles too to  choose from.

Robert N

Would Absolutely Recommend. Very friendly and efficient and had really good selection of used minis. I felt completely confident with the history and condition  of the mini I purchased.

Lisa C

Outstanding Service. Very efficient and nothing was too much trouble, they made sure that everything was perfect on my car before I took delivery of it ...and p atiently explained the car until they were sure I was absolutely happy. I would totally recommend them to anyone looking for a better than average mini ....and will certainly use them again

S Tagg

I have been very impressed by my experience with the team at Otters Motors. Tom and colleague Adam were friendly and knowledgeable, and kind. On first meeting T om he greeted us with a warm smile, and put me at my ease. The entire process of purchasing a car from them was quick, efficient, personal and pleasant. I would recommend them without hesitation if you were thinking of buying a Mini. And if you aren't thinking about buying a Mini from them, then you should.

S Bryan

5 series purchase - Polite, helpful, friendly but not pushy and professional 

B Young



Excellent Garage. We recently changed a landrover discovery for a bmw convertible. Got a great price on part exchange and Tom was brilliant. I recently changed  my 5 series via a main dealer and Otter Motors were far superior. The car was valeted, serviced and as promised 12 months mot. Thanks very much


Very impressed with this garage. I recently changed my 5 series with a bmw dealer and was not impressed. My wife changed her 4x4 for a 3 series convertible here  with Tom. I can honestly say I would probably not bother with bmw in the future and go straight to Otter Motors.👍

Charlie Coles

Super Amazing! 1000 percent care and service, the team were very helpful and chatty 

Harry V

A great way to buy a car. Very relaxed with no high pressure and excellent service.  

Dave T

Excellent independent dealership - A local garage & a breath of fresh air! No hard sales, just a bunch of hard working guys that know their stuff. If you're in  the market for a mini, then would recommend Otter Motors most highly. I am delighted with my purchase!

Kirsty N

Nothing short of perfect - Customer service perfect, knowledge of the cars perfect, nothing to fault, we dealt with both Adam and Tom even calling Tom one eveni ng for advice and they both are stars

Mary G

I was very happy with my experience of buying a Mini Cooper from Otter Motors and would highly recommend. I would use this company again without hesitation.  

Louise B

Loving my new car! A real pleasure doing business with this garage. Pleasantly greeted on our initial visit. We were offered a test drive of two different vehic les we expressed an interest in. We felt no pressure to buy. Excellent service. Car chosen was held on a refundable �100 deposit, no other customers allowed to test drive the vehicle. Test drove the car a week later and decided to buy. Collected the car at a convenient time for us..the car was immaculate, both inside and out, could not find fault in anything. Great customer service from start to finish. We will definitely use this garage when looking to buy again ourselves and will highly recommend to friends and family.

Caryl White

New Mini Purchase. The owner is very dedicated to his job and was extremely helpful during our mini purchase, sharing his wealth of knowledge when required. Wou ld highly recommend this company and the team that work there if you are considering buying a car.

Marco P

First class - Delighted with my mini, friendly staff, who give an excellent service. Highly recommend.  

Sue S

Mini Soho purchase - Great selection of Minis. Great advice and no pressure sales. Pleasant buying experience.  

Duncan C

Very helpful team, well prepared cars, good choice and no sales pressure, time given to look test and consider. Very pleased with the vehicle we chose. 

Mrs Kennedy

5 out of 5 stars - Otter were very helpful, offered good value for my px and had a good selection of competitively priced minis. 


No pressure - great service! Very friendly and helpful, no pressure at all. Would definitely recommend. 

Bridgette H

I bought a new mini!! Amazing experience from start to finish, I would really recommend buying a car from them!  

Megan L

Top Bloke, Top Garage. 5 star experience from beginning to end including after sales. Would highly recommend. Will be returning to upgrade in the future.  

Wayne R

They were very efficient and made sure we had everything we needed. 

Mr Gilbert

Old fashioned customer service! I recently bought a lovely Mini from Otter Motors. From beginning to collection we dealt with a friendly young guy who couldn’ t have been more helpful. He happily agreed to do a couple of small jobs ( new tyre and attention to a couple of scratches ) and when we arrived my beautiful car was there concealed by a specialty fit cover to keep the dust off. I had unfortunately had to delay collection due to the snow, so was even keener to get my car! Cover removed the car looked amazing! It was clear they had put effort into making it look it best! Can’t recommend them enough!

Sally James

Excellent service. I bought my Mini from Tom, travelling up from St Austell. It is well worth the journey to deal with such nice people in a relaxed atmosphere.  I had a minor problem with the car which Tom sorted out for us even accommodating us twinning the journey to the garage with our journey up to Bristol to catch a flight. Tom and his dad were there waiting as agreed and got us back on the road in a very timely manner. They know their cars and I will definitely return should I buy another BMW or Mini in the future.

L Evans

Excellent. From the first phone call to driving my new Mini away, the guys were an absolute pleasure to deal with and nothing was too much trouble. We won't be  going anywhere else!

Mrs N Trice

Great experience. Recently part exchanged my car for a mini one. Not had any issues, car driving great and customer service was fantastic. I would use them agai n.

Charlotte Lewis

Having recently bought my BMW X1 from Otter Motors, I was very impressed with their relaxed no pressure approach to selling. However the staff were extremely he lpful and only too willing to answer any questions to the best of their knowledge.A very straight forward honest approach in dealing with the customer. As a customer, it’s good to be able to have a reputable local dealer to do business with and be able to go back to them if any problems occur following purchase of a new car and feel confident they will genuinely do their upmost to sort this out satisfactorily. Nothing is too much trouble. Although a relatively new set up, they are fast establishing a good reputation. I would definitely use Otter Motors again in the future.

J Randell

Excellent Garage - I bought my mini from Otter Motors and would highly recommend Tom and his team. There was no pressure to buy a car and the service we receive d was first class. Our mini was immaculate on collection. We had 6 months warranty and break down cover. They are a honest family run garage and will definitely go back to Otter Motors when I want to change again. Many thanks to Tom for his excellent knowledge and service. Well done. Very highly recommended

Judith Ford

Just Superb. I could not recommend Otter Motors more highly. Welcoming, approachable, relaxed, knowledgeable and helpful staff. Immaculate vehicles and the serv ice to match!

H Grafton

The Only Place For Minis. Would not go anywhere else. Quality service and a quality car - as described  

William Page

Otter Motors have the best selection and quality of used Minis that I have found during extensive research over several months. The sales experience was friendl y, helpful and knowledgeable without the pressure that is so often present at car dealerships. The car that I purchased was prepared to 'as new' condition - a credit to the dealership. I would have no hesitation in purchasing further vehicles from this source.

Dennis Byford

Really great easy experience, couldn’t do enough to help even when sale was made. 

Mrs Salter

Friendly, professional. Excellent friendly service, very welcoming and very helpful, lots of great cars to choose from.  

Leah Heard

A Great Alternative To The Main Dealers. From start to finish their customer service has been brilliant. The car is absolutely immaculate. I would recommend the m without hesitation.

D Boles

A huge thank you to Tom and the team at Otter Motors. From the time I viewed the mini to the purchase the service was first class and no pressure to buy the car . When we collected the mini it was immaculate with a years mot, it had been fully serviced and had a years Rac breakdown cover. The customer service was excellent and nothing too much trouble. I would highly recommend Otter Motors and will be back to purchase my next mini. Thank you all.

Judith Ford

100% Positive Experience! Excellent experience from start to finish. Very friendly and helpful.Very relaxed with no sales pressure whatsoever, good selection of  good quality cars. Would recommend

Anne F

Professional, thorough & wonderfully charming - Came across this gem of a business, and I am confident in saying that they are the most wonderful company to dea l with. The staff were fantastically professional and tentative to my needs. I felt very comfortable and relaxed throughout the process. Thankyou you for this fantastic experience

Danielle Metherell

Very knowledgeable and trustworthy, made to feel like a valued customer  

Robert Jackson

Excellent Service - Right from the initial visit to the showroom until we were handed the keys this morning, we received first class service. Would highly recom mend Otter Motors to anyone looking to buy a top quality car.

Ian Dawkins

Highly Recommended - First class service. Would highly recommend to anyone thinking of buying a BMW or Mini 

Sam Brett

Excellent - Otter Motors has a large selection of minis to look at and the customer service is fantastic. They are very professional along with being friendly a nd they spend time with you going over the car to make sure you feel happy before you drive away.

Ann-Marie Bower

Recommended - Professional and friendly with a good range of quality vehicles. 

Sarah McDonald

Very nice and friendly people, 5 star family company, very professional service and very friendly people... strongly recommend Otter Motors  

Rui Forca

Very friendly and helpful owner 

Keith B

From start to finish Tom, the proprietor, could not have been more helpful. He was patient, polite and very informative about the car. No pressure selling, we f elt completely relaxed and at ease and have never enjoyed the experience of purchasing a car so much before. The car was also prepared and presented immaculately for collection by us.

Mrs Greenaway

Lovely family business Tom was a pleasure to deal with he went above and beyond for us the car was presented beautifully would definitely recommend to anyone in  the future.

Julie Mees

Otter motors were very professional in every step of my purchase and very helpful 

R Kellow

What a perfect garage!!! First class father and son team, not your average sales team!!!!!! (thankgod) so friendly and not just pushing for a sale!! Both very g enuine guys!!! 100% will recommend to anyone that wants to buy a mini. Tom very knowledgeable when it comes to the mini. Thankyou both so much !!!

Tracy Bright

Nice friendly service nice car would use them again  

Michael Brazington

Professional, friendly & knowledgeable service from beginning to end. Many Thanks to Tom & his team. My Clubman was immaculately prepared & the after sales serv ice was fantastic. Highly recommended.

Janie Sluggett

A very friendly and professional company who would go out of there way to help, excellent service. 😀 

Martyn Howe

Fantastic service. Tom could not have been more helpful. An absolute pleasure to do business with. 5 * 

Jules Wensley

Excellent service. Tom found us the mini that was perfect for us. This is our second purchase from Tom and I would highly recommend otter motors if your looking  for a new car.

Deborah Northcott

Very honest and friendly service. Beautifully prepared my new car 

Mrs Latham

Prompt replies, polite manners. Clean garage when we visited the car, car was immaculate too. Very helpful, responded and explained clearly to any and all enqui ries. Good knowledge of the vehicle. Excellent service: recommend highly.


Delighted with the customer service, and of course my gorgeous new car! Fantastic little company, fully recommend.  

Emily Larque

Bought my car almost a week ago today. Absolutely love it! Great customer service and show of knowledge by Tom. No regret in driving an hour to see the car, ins tantly knew it was for me. Nothing bad to say! 5*

Jake Phillips

A massive Thank you to all the team at Otter Motors! Right from the inital visit to the garage to view, collecting my MINI and the continuous great aftercare I  have received from them - I'd recommend to anyone wanting a used MINI. I have owned my MINI for 6 months now and for sure I absolutely love it! Thank you again to everyone at Otter Motors!

Joshua Pennison

Had my car less than a week and it's the best decision I've made. Fantastic company to deal with, tom your a credit to the business. Professional with a modern  no pressure salesmen ship. Would definitely come back.

Mark Lowe

What a great place to purchase a mini! We bought our first mini clubman and there is no going back to any other car! We highly recommend you guys for an amazi ng friendly service, we wouldn't go anywhere else, thank you for everything!

Helen Clennel-White

Excellent follow up service from Tom and his team at Otter Motors - gives you confidence you bought from the right garage! Wouldn't hesitate to recommend.  

Mark Simic

Customer Reviews

See All