Welcome to OTTER MOTORS website privacy notice.
OTTER MOTORS respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how OTTER MOTORS collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to a newsletter or purchase a service.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
OTTER MOTORS is the controller and responsible for your personal data (collectively referred to as 'Company', 'we', 'us' or 'our' in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Contact details
Our full details are:
Full name of legal entity: OTTER MOTORS
Name of data privacy manager: Tom Cook
Email address: sales@ottermotors.co.uk
Postal address: Exeter Road Ottery Saint Mary
Telephone number: 01404 812608You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
● Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
● Contact Data includes billing address, delivery address, email address and telephone numbers.
● Financial Data includes bank account and payment card details.
● Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
● Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
● Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
● Usage Data includes information about how you use our website, products and services.
● Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
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How is your personal data collected?
We use different methods to collect data from and about you including through:
● Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our services;
- make an enquiry;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback. -
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal or regulatory obligation.Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest To register you as a new customer (a) Identity (b) Contact Performance of a contract with you To process and deliver your enquiry, request or order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (c) Manage financial applications (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services) To enable you to partake in a prize draw, competition or complete a survey (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business) To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy) To use data analytics to improve our website, services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) To make suggestions and recommendations to you about services that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests (to develop our services and grow our business) Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
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Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
● External Third Parties as set out in the Glossary.
● Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
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Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
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Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
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Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. (Please see the glossary for more detail)
● Request access to your personal data.
● Request correction of your personal data.
● Request erasure of your personal data.
● Object to processing of your personal data.
● Request restriction of processing your personal data.
● Request transfer of your personal data.
● Right to withdraw consent.If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
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Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
External Third Parties
● Service providers acting as processors or joint controllers who provide finance, website, IT and system administration services.
● Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
● HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
● Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
● Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
● Technical Data from the following parties:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers.
● Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
● Identity and Contact Data from data brokers or aggregators.
● Identity and Contact Data from publicly availably sources.
Customer Reviews
What a great place to purchase a mini! We bought our first mini clubman and there is no going back to any other car! We highly recommend you guys for... Read More
Helen Clennel-White
Had my car less than a week and it's the best decision I've made. Fantastic company to deal with, tom your a credit to the business. Professional with... Read More
Mark Lowe
A massive Thank you to all the team at Otter Motors! Right from the inital visit to the garage to view, collecting my MINI and the continuous great af... Read More
Joshua Pennison
Bought my car almost a week ago today. Absolutely love it! Great customer service and show of knowledge by Tom. No regret in driving an hour to see th... Read More
Jake Phillips
Delighted with the customer service, and of course my gorgeous new car! Fantastic little company, fully recommend.... Read More
Emily Larque
Prompt replies, polite manners. Clean garage when we visited the car, car was immaculate too. Very helpful, responded and explained clearly to any and... Read More
Kingsley
Very nice and friendly people, 5 star family company, very professional service and very friendly people... strongly recommend Otter Motors... Read More
Rui Forca
No wonder Otter Motors are dealers of the year! Our recent visit to the team at Otter Motors was to have our superb Mini Cooper Coupe serviced. When w... Read More
Mr C Crowley
Very honest and friendly service. Beautifully prepared my new car
Mrs Latham
Best by far. I would recommend to anyone, very pleasant listened to the needs of the customer and there was no gimmicks at this garage. The owner know... Read More
Andrew C
Excellent service. Tom found us the mini that was perfect for us. This is our second purchase from Tom and I would highly recommend otter motors if yo... Read More
Deborah Northcott
Excellent follow up service from Tom and his team at Otter Motors - gives you confidence you bought from the right garage! Wouldn't hesitate to recomm... Read More
Mark Simic
I have been very impressed by my experience with the team at Otters Motors. Tom and colleague Adam were friendly and knowledgeable, and kind. On first... Read More
S Bryan
Outstanding Service. Very efficient and nothing was too much trouble, they made sure that everything was perfect on my car before I took delivery of i... Read More
S Tagg
New Mini Purchase. The owner is very dedicated to his job and was extremely helpful during our mini purchase, sharing his wealth of knowledge when req... Read More
Marco P
First class - Delighted with my mini, friendly staff, who give an excellent service. Highly recommend.... Read More
Sue S
Professional, thorough & wonderfully charming - Came across this gem of a business, and I am confident in saying that they are the most wonderful comp... Read More
Danielle Metherell
Fantastic service. Tom could not have been more helpful. An absolute pleasure to do business with. 5 *... Read More
Jules Wensley
A very friendly and professional company who would go out of there way to help, excellent service. 😀... Read More
Martyn Howe
Professional, friendly & knowledgeable service from beginning to end. Many Thanks to Tom & his team. My Clubman was immaculately prepared & the after... Read More
Janie Sluggett
Nice friendly service nice car would use them again
Michael Brazington
Highly Recommended - First class service. Would highly recommend to anyone thinking of buying a BMW or Mini... Read More
Sam Brett
Excellent Service - Right from the initial visit to the showroom until we were handed the keys this morning, we received first class service. Would hi... Read More
Ian Dawkins
What a perfect garage!!! First class father and son team, not your average sales team!!!!!! (thankgod) so friendly and not just pushing for a sale!! B... Read More
Tracy Bright
Otter motors were very professional in every step of my purchase and very helpful... Read More
R Kellow
Lovely family business Tom was a pleasure to deal with he went above and beyond for us the car was presented beautifully would definitely recommend to... Read More
Julie Mees
From start to finish Tom, the proprietor, could not have been more helpful. He was patient, polite and very informative about the car. No pressure sel... Read More
Mrs Greenaway
Recommended - Professional and friendly with a good range of quality vehicles.
Sarah McDonald
Excellent - Otter Motors has a large selection of minis to look at and the customer service is fantastic. They are very professional along with being... Read More
Ann-Marie Bower
Very friendly and helpful owner
Keith B
Very knowledgeable and trustworthy, made to feel like a valued customer
Robert Jackson
100% Positive Experience! Excellent experience from start to finish. Very friendly and helpful.Very relaxed with no sales pressure whatsoever, good se... Read More
Anne F
A huge thank you to Tom and the team at Otter Motors. From the time I viewed the mini to the purchase the service was first class and no pressure to b... Read More
Judith Ford
Loving my new car! A real pleasure doing business with this garage. Pleasantly greeted on our initial visit. We were offered a test drive of two diffe... Read More
Caryl White
A Great Alternative To The Main Dealers. From start to finish their customer service has been brilliant. The car is absolutely immaculate. I would rec... Read More
D Boles
Friendly, professional. Excellent friendly service, very welcoming and very helpful, lots of great cars to choose from.... Read More
Leah Heard
Really great easy experience, couldn’t do enough to help even when sale was made.... Read More
Mrs Salter
Otter Motors have the best selection and quality of used Minis that I have found during extensive research over several months. The sales experience w... Read More
Dennis Byford
I was very happy with my experience of buying a Mini Cooper from Otter Motors and would highly recommend. I would use this company again without hesit... Read More
Louise B
Old fashioned customer service! I recently bought a lovely Mini from Otter Motors. From beginning to collection we dealt with a friendly young guy who... Read More
Sally James
The Only Place For Minis. Would not go anywhere else. Quality service and a quality car - as described... Read More
William Page
Just Superb. I could not recommend Otter Motors more highly. Welcoming, approachable, relaxed, knowledgeable and helpful staff. Immaculate vehicles an... Read More
H Grafton
Excellent friendly service. Would recommend and would buy from them again without hesitation.... Read More
Tina C
A truly fantastic experience with five star service from start to finish. Would highly recommend. I love my new car!... Read More
Ms Hooper
Excellent Garage - I bought my mini from Otter Motors and would highly recommend Tom and his team. There was no pressure to buy a car and the service... Read More
Judith Ford
Fantastic! Non pushy sales a pleasure to deal with and very very professional. Very customer focused dealership and top notch when it comes to dealing... Read More
Lee Hansford
Very professional service. Very professional service, excellent communication through the purchase of our new Mini Cooper S. Highly recommended.... Read More
Antony Wright
Having recently bought my BMW X1 from Otter Motors, I was very impressed with their relaxed no pressure approach to selling. However the staff were ex... Read More
J Randell
Great experience. Recently part exchanged my car for a mini one. Not had any issues, car driving great and customer service was fantastic. I would use... Read More
Charlotte Lewis
Excellent. From the first phone call to driving my new Mini away, the guys were an absolute pleasure to deal with and nothing was too much trouble. We... Read More
Mrs N Trice
Excellent service. I bought my Mini from Tom, travelling up from St Austell. It is well worth the journey to deal with such nice people in a relaxed a... Read More
L Evans
They were very efficient and made sure we had everything we needed.
Mr Gilbert
Top Bloke, Top Garage. 5 star experience from beginning to end including after sales. Would highly recommend. Will be returning to upgrade in the futu... Read More
Wayne R
I bought a new mini!! Amazing experience from start to finish, I would really recommend buying a car from them!... Read More
Megan L
No pressure - great service! Very friendly and helpful, no pressure at all. Would definitely recommend.... Read More
Bridgette H
5 out of 5 stars - Otter were very helpful, offered good value for my px and had a good selection of competitively priced minis.... Read More
Mandy
Very helpful team, well prepared cars, good choice and no sales pressure, time given to look test and consider. Very pleased with the vehicle we chose... Read More
Mrs Kennedy
Mini Soho purchase - Great selection of Minis. Great advice and no pressure sales. Pleasant buying experience.... Read More
Duncan C
Nothing short of perfect - Customer service perfect, knowledge of the cars perfect, nothing to fault, we dealt with both Adam and Tom even calling Tom... Read More
Mary G
Bought a white bmw e90 white loving it superb car clean inside out. amazing guys. Tom your a legend.... Read More
S Jawad
Excellent independent dealership - A local garage & a breath of fresh air! No hard sales, just a bunch of hard working guys that know their stuff. If... Read More
Kirsty N
A great way to buy a car. Very relaxed with no high pressure and excellent service.... Read More
Dave T
Super Amazing! 1000 percent care and service, the team were very helpful and chatty... Read More
Harry V
Very impressed with this garage. I recently changed my 5 series with a bmw dealer and was not impressed. My wife changed her 4x4 for a 3 series conver... Read More
Charlie Coles
Excellent Garage. We recently changed a landrover discovery for a bmw convertible. Got a great price on part exchange and Tom was brilliant. I recentl... Read More
Coles
Highly recommended and great experience!. Great experience dealing with Tom at Otter Motors. Highly knowledgable, professional and very impressed with... Read More
R Cridland
5 STARS ENOUGH SAID.
MERVYN B
5 series purchase - Polite, helpful, friendly but not pushy and professional
B Young
Would Absolutely Recommend. Very friendly and efficient and had really good selection of used minis. I felt completely confident with the history and... Read More
Lisa C
Great Customer Service. Really friendly and professional service. The guys at Otter Motors really know their BMWs and MINIs. Great selection of vehicl... Read More
Robert N
I can’t fault the whole team at Otter Motors, from my first phone call regarding the car for sale to them handing over the keys, they are a premiers... Read More
M Smith
Professional and easy to deal with. Would definitely deal with Them again. Highly recommend.... Read More
Tim R
GREAT SERVICE, SUPERB CARS. We really enjoyed buying our Mini from Otter Motors, everyone was helpful without being pushy, the car was gleaming outsid... Read More
J Laverack
Totally recommend. Absolutely fantastic service! A family run business and genuine customer care.... Read More
Helena S
Excellent, very knowledgeable and down to earth - recommended and would buy from them again.... Read More
Rob C
Great business, Tom is a really knowledgeable and personable chap, highly recommended and would certainly buy from them again... Read More
R Chedzoy
A really pleasurable buying experience from a non pushy, knowledgeable guy. Thanks Tom. My coupe is great!!... Read More
Nigel Hill
Excellent garage, will definitely use again
T Howarth
Extra mile or full marathon? Looking for a used mini we came across Otter Motors with very encouraging testimonials on their website. The first thing... Read More
Alan Pittaway
Amazing service from a professional 'Mini' team. They were so helpful from start to finish of my purchase journey. They let me test drive a couple of... Read More
Tom Stevens
Very pleased with the level of service, preparation of the vehicle, explanation of controls and attention to detail provided. Toby especially handled... Read More
Mrs Godwin
The only place to buy a mini in the south west. Very helpful and professional service from people who obviously know their product. The vehicle was ex... Read More
Mrs Janet G
I collected my MINI from Otter Motors almost a month ago now and I am very happy with the car. Since Otter Motors is over 50 miles away from where I l... Read More
James
Highly recommend Otter Motors they went above and beyond first class service from a family run business... Read More
June and Russ Stanford
BMW X1 Purchase - Otter Motors excel in everything! It is refreshing to deal with a dedicated and professional team. The approach to car sales and tru... Read More
Ian S
Excellent service. Purchased our mini from this very friendly, professional family business a couple of months ago. Nothing was too much trouble and t... Read More
Esther K
Amazing service, attention to detail is second to none, nothing is of any hassle, no pressure or pushiness. Thank you the boss of this fine establishm... Read More
Ryan C
5 stars all the way- Mini was in perfect condition when we collected it, looked like new! Drives perfectly, no faults, and overall very happy with it.... Read More
Alina von Olnhausen
Very friendly, knowledgeable staff. No high pressure selling.
Mrs Razey
Everything that it says on the tin" and more...We cannot emphasise enough how great our experience of buying a car through Otter Motors has been. They... Read More
Jim Goodsir
My Dream Car! Just bought my dream car (mini convertible) from Toby at Otter Motors. The buying experience was very relaxed ... no pushy car salesman... Read More
Tamasine P
Barry Fry
Tom and his team are amazing! Very enjoyable relaxed and friendly, no pressure selling honest and knowledgeable a joy to deal with them recommend them... Read More
Patricia A
Great local customer service. Excellent customer service, not pushy, knowledgeable of the vehicle being sold. We would highly recommend to others.... Read More
Simon M
Excellent service. Excellent service from start to finish. We would highly recommend Otter motors to anyone ! The salesman Toby was very helpful in th... Read More
Lynn H
Excellent service from start to finish. Would highly recommend to all ! Well done Toby & Tom .... Read More
Mrs Horrell
Fantastic service from Tom and all the staff. This is definitely the place to go for quality used BMW or MINI.... Read More
Roy Leonard
Excellent experience. Great service, friendly people. Honestly would recommend to anyone, I cannot fault them.... Read More
Lucy M
Definitely recommend. Very professional, clean and tidy garage, easy to deal with, very accurate and friendly... Read More
Nikolay N
Good, independent mini dealer. Very clear, low pressure, straightforward experience.... Read More
Helen H
Fantastic service. Great experience from the moment we arrived at Otter motors. I love my car, thank you for the great service😀... Read More
Vicky A
Excellent service. Brilliant service and the whole process of buying my car at Otter Motors was made extremely easy and smooth running by the staff. C... Read More
Janet G
I would definitely recommend Otter Motors as I found them excellent & I obviously bought a car from them! Been looking for a while in auto-trader & th... Read More
Melanie May
Would like to say a massive thank you to Tom and his team . Excellent service went above and beyond to provide my wife’s mini . Brought the car to S... Read More
Paul Greedy
Fantastic service from these guys! Professional friendly and knowledgable. I am one very happy customer, thank you so much.... Read More
Jaine Mulder
Highly recommended. Excellent service from these guys. My new car looked beautiful when I picked it up, everything was explained to me about the worki... Read More
Jaine M
Excellent customer service, very happy. I would have no problem coming back again in the future.... Read More
Anthony Yates
Fantastic dealer, highly recommend Otter Motors. From start to finish and sale the customer service I received was absolutely excellent. This family b... Read More
J Stokes
A very happy customer. I went to Otter Motors because I had heard good things about them. Excellent customer service, and able to answer all questions... Read More
Gaynor Green
We part exchanged and bought a high spec, low mileage mini. The p/ex allowance was exactly what I wanted and fair. The new car is a delight. The garag... Read More
Mr Taylor
I found them very good & would recommend them.
Ms May
Excellent service
Mrs Mulder
Hassle free! A great experience from first view through to collecting the vehicle. Knowledgeable, customer focused and do what they say they will. Loo... Read More
Richard H
We purchased a Mini Cabriolet in February 2019. Tom made the buying process really easy and he runs an exceptional business. If you are looking for a... Read More
Helen and Garry Holmes
Highly recommend......great service. Friendly and professional. Thank you
L Myers
Highly recommend......great service. Friendly and professional. Thank you
L Myers
Fantastic Customer Service. Updated throughout the process from date or order until I took delivery of the vehicle. Good old fashioned customer servic... Read More
Mrs Gascoyne
Great customer service, genuinely nice people, very professional and no pushy salesman. The premises was also clean, tidy and welcoming with a great s... Read More
Miss Chase
I have bought 2 minis over the last 3 years from otter motors. Tom is always very knowledgeable and makes the whole experience an absolute pleasure... Read More
Mrs May
Very good! I’ve bought my last couple of cars here. Tom is a great guy and very professional. Never had any issues. Will return in the future and re... Read More
Charlotte L
Well recommended. Lovely customer service. Very well satisfied
Natasha C
Mini challenge. Purchased car via auto trader advert, accurately described & plenty of photos. The salesman helped me out by bringing the car halfway... Read More
Sally P
Excellent company, would highly recommend! First class service with good advice and wonderful car for a good price. The advice we were given was just... Read More
Julie W
Helpful and friendly very approachable. Buying a Mini, they were very helpful I could test drive the car easily. Gave me a price on my car quickly. Th... Read More
Vikki W
Would recommend this dealership! Great handover service explaining my new vehicle etc. Thanks to Tom and the rest of the team!... Read More
Tom H
Excellent! Attention to detail - explaining everything about the running of the car, giving me time, dealing with the paperwork ie. Vehicle registrati... Read More
Mrs Crabtree
Toby was very considerate and professional throughout which gave me confidence to complete my purchase. Highly recommended.... Read More
Chris Beer
Best in class dealer! Excellent transaction, super car, knowledgeable friendly efficient dealer and spotless premises. Would not hesitate to recommend... Read More
Rick C
Otter Motors - Class Act. I don't think there was any more Otter Motors could have done to have presented the company in a more professional way. Ever... Read More
Mark T
First class. The guys at otter motors really are first class it’s nice to see a group of guys of a similar age to me doing so well for themselves lo... Read More
Matthew White
Highly recommended ... professional and friendly. All the staff are really friendly, very helpful , knowledgeable and above all honest and truthful. M... Read More
Rachael D
Toby was very friendly and helpful. Really happy with my mini. Couldn't recommend otter motos enough. Thankyou.... Read More
Sammy Royston
Excellent Service - Excellent service from the team. They were so great, including superb after care service, that having bought one car, we've just g... Read More
David E
Honest and professional, a pleasure to do business with.
Jamie Nichols
Tom was more than happy to let us take the car for a proper test drive and on our return answered all or questions about the vehicle, We sat down and... Read More
Martin
Just picked my car up last week, easiest purchase ever, no normal sales pressure, very professional, helpful and thorough, modern approach to car sale... Read More
Joules Reynolds
We bought a car from Otter Motors last week and was very happy with the whole experience. From the first contact by phone until we bought the car i wa... Read More
MICHAEL LEGGE
Best ever Car Buying Experience!! From first phone call until purchase of my vehicle the courtesy and professionalism of Tom was outstanding. I cannot... Read More
Michael L
Great garage and excellent correspondence regards the car that I purchased. I would recommend Otter motors... Read More
Pam T
Very friendly and helpful staff. Not at all pushy and made no pressure to buy.
Mrs Royston
Thank you for the service. Brilliant service, no hard selling, information given with integrity. Fair exchange value and efficient admin process. Woul... Read More
Tina D
Extremely helpfull and lovely people. No pressure and a top quality service from start to finish. The package they provide with every car sold is amaz... Read More
Craig C
Outstanding service and quality. Excellent service from all staff, nothing was too much trouble. Great price on my vehicle and trade in and the care a... Read More
Sue T
Friendly, pressure free environment. knowledgeable Staff. Beautifully presented vehicle supplied with a new MOT, a service and a quarter of a tank of... Read More
Liam B
Very friendly, professional and informative. Second time we’ve purchased a car with them and will again.... Read More
Sue H
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Contact Details
Exeter RoadOttery Saint Mary Devon EX11 1RE 01404 812608 07482 242681 sales@ottermotors.co.uk