FAQ's

Here you will find the answers to our most frequently asked questions.

Do you offer Delivery?

Yes. Our delivery is currently FREE NATIONWIDE, so don’t let distance hold you back from your perfect car!

Do you offer Warranty?

Yes. We are an RAC Approved Dealership and offer a nationwide 6 Month RAC Platinum Plus Warranty as standard within the window price of each car. It covers all mechanical and electrical components of the car for parts and labour should you have any issues.

Does the car come Serviced and with an MOT?

Yes! All of our cars go into the workshop prior to sale for a service which includes an Oil & Filter change, Fluids Check and Vehicle Inspection, it will also come with a new 12 Month MOT. This is all part of our 'Peace Of Mind Package' which is standard within every car sale.

Can I extend my warranty?

Yes. You can extend your warranty up to 24 months! The charges depend on the length of your extension, however all can be paid as a monthly instalment at 0%APR!

What condition is this car in?

We take the upmost pride in the presentation of all our cars, and ensure we avoid cars with any significant marks/dents or scrapes. For a full vehicle appraisal you can request a video or call us for a walk round of any car where we will explain any (if any) marks in full detail, so you know exactly what you’re buying.

What about mechanical components or tyre tread?

We inspect every car before delivery. We maintain extremely high standards for all our cars and our workshop is audited by the RAC every month. We will not allow a car to leave us if we suspect there is anything wrong with it. Additionally we will not short hand any customers on tyres, break pads or other 'wear and tear' items. We believe in meeting these high standards to create a business you can rely on for quality service, but don’t just take our word for it, take a look at our testimonials page to see what customers have said about their experiences!

What is the service history?

The service history for every car is detailed with its description on our website. Cars that are awaiting delivery may occasionally not have these details entered until they arrive.

Do you offer Finance?

Yes. Our finance is easy to apply for and offers instant approval. The APR is set at 8.9% and has not fees involved, no early or overpayment fees and no admin fees.

Can I part exchange my current car?

Yes. We will take almost any car in part exchange and always endeavour to offer the best price, for a full Part Exchange Appraisal please use our online page or contact us by phone or email at sales@ottermotors.co.uk or 01404 812608.

Can I part exchange multiple cars?

Yes. We can take more than one part exchange in against a single car we’re selling.

Can I purchase this car without visiting the dealership?

Yes. We are experts in ‘Distance Selling’ and have been offering this service for over 5 Years! The process is easy and simple and does not require you to leave your home.

What if I buy my car online and find it is not as described upon delivery?

We take every step we can to ensure you know everything you need to know before buying a car, we have never had this situation arise thus far however all our customers have the option to return a car within a 14 day period after delivery. Therefore you can buy with confidence knowing you are protected by this policy against any unexpected issues!

My question is not here?

If you have any questions not covered we are always available to contact at sales@ottermotors.co.uk or 01404 812608. We look forward to hearing from you.

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