Part Exchange

I needed to buy a car during the coronavirus lockdown. Otter Motors made the whole process really easy - communication was excellent at all times and... Read More

From start to getting the car this has been fantastic experience, really no pressure on the sale and when we decided on the car we were given the opti... Read More

Cannot recommend Otter Motors highly enough!! Toby and Tom gave fantastic customer service without the sales pitch and nothing was too much trouble fo... Read More

We bought our BMW series 2 Convertible from the guys at Otter Motors - what a fantastic experience. The knowledge and care taken with us was second to... Read More

From my first email they were first class, nothing was a problem, wanted something extra on the car they got it done quick and easy, brilliant communi... Read More

Dealing with Tom and Toby was faultless, information was all given straight away. Numerous videos sent of the car we purchased. Tom organised the deli... Read More

Otter Motors were an absolute pleasure to deal with. From the initial phone call, to the delivery of the car, they were efficient and prompt with any... Read More

Had an excellent experience buying a 3 year old BMW 2 series convertible. From talking to Toby by phone who was very helpful and sent videos of the ca... Read More

I can’t rate this seller high enough. Fantastic service from start to finish . Very welcoming, friendly staff. Explained everything and made me feel... Read More

Bought my X1 there a week ago. Car is brilliant and running well. The service offered by Toby and Tom is second to none. My X1 was very well presented... Read More

Made buying a new car very simple. As it was the first time I have bought a car, I was full of trepidation, but need not have worried. Everything expl... Read More

I was very satisfied with the whole experience of buying my car from otter motors from start to finish thanks to Toby and Tom I would highly recommend... Read More

Polite, friendly and helpful - the whole process was extremely straightforward and I felt very well looked after and I absolutely love my new car!... Read More

Absolutely fantastic service couldn't complain ran through everything to a very high standard wouldn't hesitate to recommend... Read More

Everything was excellent, the car, staff, aftercare, etc. Every car was top quality, serviced and cleaned. You even get 12 months full RAC breakdown c... Read More

Could not have been looked after better the service was 1st class

Visited Tom and the team at Otter motors to view a BMW 320d Msport . The car was exactly as advertised.I am very fussy and it was hard to believe that... Read More

Excellent quality Bmw & Mini cars. The team at Otter Motors really look after the customer when making a purchase. Very professional approach from sta... Read More

Great guys, very helpful and informative. I’d recommend them.

This was the easiest and by far the most pleasant car purchase I have had to date. No hard sell and really knowledgable. Car was immaculate when hande... Read More

Very friendly, professional and informative. Second time we’ve purchased a car with them and will again.... Read More

Well recommended. Lovely customer service. Very well satisfied

Friendly, pressure free environment. knowledgeable Staff. Beautifully presented vehicle supplied with a new MOT, a service and a quarter of a tank of... Read More

Bought a white bmw e90 white loving it superb car clean inside out. amazing guys. Tom your a legend.... Read More

Outstanding service and quality. Excellent service from all staff, nothing was too much trouble. Great price on my vehicle and trade in and the care a... Read More

Extremely helpfull and lovely people. No pressure and a top quality service from start to finish. The package they provide with every car sold is amaz... Read More

Thank you for the service. Brilliant service, no hard selling, information given with integrity. Fair exchange value and efficient admin process. Woul... Read More

Very friendly and helpful staff. Not at all pushy and made no pressure to buy.

Great garage and excellent correspondence regards the car that I purchased. I would recommend Otter motors... Read More

Best ever Car Buying Experience!! From first phone call until purchase of my vehicle the courtesy and professionalism of Tom was outstanding. I cannot... Read More

We bought a car from Otter Motors last week and was very happy with the whole experience. From the first contact by phone until we bought the car i wa... Read More

Just picked my car up last week, easiest purchase ever, no normal sales pressure, very professional, helpful and thorough, modern approach to car sale... Read More

Tom was more than happy to let us take the car for a proper test drive and on our return answered all or questions about the vehicle, We sat down and... Read More

Professional and easy to deal with. Would definitely deal with Them again. Highly recommend.... Read More

Honest and professional, a pleasure to do business with.

Excellent Service - Excellent service from the team. They were so great, including superb after care service, that having bought one car, we've just g... Read More

Toby was very friendly and helpful. Really happy with my mini. Couldn't recommend otter motos enough. Thankyou.... Read More

Highly recommended ... professional and friendly. All the staff are really friendly, very helpful , knowledgeable and above all honest and truthful. M... Read More

First class. The guys at otter motors really are first class it’s nice to see a group of guys of a similar age to me doing so well for themselves lo... Read More

Best in class dealer! Excellent transaction, super car, knowledgeable friendly efficient dealer and spotless premises. Would not hesitate to recommend... Read More

Otter Motors - Class Act. I don't think there was any more Otter Motors could have done to have presented the company in a more professional way. Ever... Read More

Toby was very considerate and professional throughout which gave me confidence to complete my purchase. Highly recommended.... Read More

Excellent! Attention to detail - explaining everything about the running of the car, giving me time, dealing with the paperwork ie. Vehicle registrati... Read More

Would recommend this dealership! Great handover service explaining my new vehicle etc. Thanks to Tom and the rest of the team!... Read More

Helpful and friendly very approachable. Buying a Mini, they were very helpful I could test drive the car easily. Gave me a price on my car quickly. Th... Read More

Excellent company, would highly recommend! First class service with good advice and wonderful car for a good price. The advice we were given was just... Read More

Mini challenge. Purchased car via auto trader advert, accurately described & plenty of photos. The salesman helped me out by bringing the car halfway... Read More

Very good! I’ve bought my last couple of cars here. Tom is a great guy and very professional. Never had any issues. Will return in the future and re... Read More

I have bought 2 minis over the last 3 years from otter motors. Tom is always very knowledgeable and makes the whole experience an absolute pleasure... Read More

Great customer service, genuinely nice people, very professional and no pushy salesman. The premises was also clean, tidy and welcoming with a great s... Read More

No wonder Otter Motors are dealers of the year! Our recent visit to the team at Otter Motors was to have our superb Mini Cooper Coupe serviced. When w... Read More

Fantastic Customer Service. Updated throughout the process from date or order until I took delivery of the vehicle. Good old fashioned customer servic... Read More

Highly recommend......great service. Friendly and professional. Thank you

Highly recommend......great service. Friendly and professional. Thank you

We purchased a Mini Cabriolet in February 2019. Tom made the buying process really easy and he runs an exceptional business. If you are looking for a... Read More

Hassle free! A great experience from first view through to collecting the vehicle. Knowledgeable, customer focused and do what they say they will. Loo... Read More

Excellent service

I found them very good & would recommend them.

We part exchanged and bought a high spec, low mileage mini. The p/ex allowance was exactly what I wanted and fair. The new car is a delight. The garag... Read More

A very happy customer. I went to Otter Motors because I had heard good things about them. Excellent customer service, and able to answer all questions... Read More

Fantastic dealer, highly recommend Otter Motors. From start to finish and sale the customer service I received was absolutely excellent. This family b... Read More

Excellent customer service, very happy. I would have no problem coming back again in the future.... Read More

Fantastic! Non pushy sales a pleasure to deal with and very very professional. Very customer focused dealership and top notch when it comes to dealing... Read More

Very professional service. Very professional service, excellent communication through the purchase of our new Mini Cooper S. Highly recommended.... Read More

Highly recommended. Excellent service from these guys. My new car looked beautiful when I picked it up, everything was explained to me about the worki... Read More

Fantastic service from these guys! Professional friendly and knowledgable. I am one very happy customer, thank you so much.... Read More

Would like to say a massive thank you to Tom and his team . Excellent service went above and beyond to provide my wife’s mini . Brought the car to S... Read More

Highly recommended and great experience!. Great experience dealing with Tom at Otter Motors. Highly knowledgable, professional and very impressed with... Read More

I would definitely recommend Otter Motors as I found them excellent & I obviously bought a car from them! Been looking for a while in auto-trader & th... Read More

Excellent service. Brilliant service and the whole process of buying my car at Otter Motors was made extremely easy and smooth running by the staff. C... Read More

Fantastic service. Great experience from the moment we arrived at Otter motors. I love my car, thank you for the great service😀... Read More

Good, independent mini dealer. Very clear, low pressure, straightforward experience.... Read More

Definitely recommend. Very professional, clean and tidy garage, easy to deal with, very accurate and friendly... Read More

Excellent experience. Great service, friendly people. Honestly would recommend to anyone, I cannot fault them.... Read More

Fantastic service from Tom and all the staff. This is definitely the place to go for quality used BMW or MINI.... Read More

Excellent service from start to finish. Would highly recommend to all ! Well done Toby & Tom .... Read More

Excellent service. Excellent service from start to finish. We would highly recommend Otter motors to anyone ! The salesman Toby was very helpful in th... Read More

Great local customer service. Excellent customer service, not pushy, knowledgeable of the vehicle being sold. We would highly recommend to others.... Read More

Tom and his team are amazing! Very enjoyable relaxed and friendly, no pressure selling honest and knowledgeable a joy to deal with them recommend them... Read More

My Dream Car! Just bought my dream car (mini convertible) from Toby at Otter Motors. The buying experience was very relaxed ... no pushy car salesman... Read More

Everything that it says on the tin" and more...We cannot emphasise enough how great our experience of buying a car through Otter Motors has been. They... Read More

Very friendly, knowledgeable staff. No high pressure selling.

5 stars all the way- Mini was in perfect condition when we collected it, looked like new! Drives perfectly, no faults, and overall very happy with it.... Read More

Best by far. I would recommend to anyone, very pleasant listened to the needs of the customer and there was no gimmicks at this garage. The owner know... Read More

Amazing service, attention to detail is second to none, nothing is of any hassle, no pressure or pushiness. Thank you the boss of this fine establishm... Read More

Excellent service. Purchased our mini from this very friendly, professional family business a couple of months ago. Nothing was too much trouble and t... Read More

BMW X1 Purchase - Otter Motors excel in everything! It is refreshing to deal with a dedicated and professional team. The approach to car sales and tru... Read More

Highly recommend Otter Motors they went above and beyond first class service from a family run business... Read More

I collected my MINI from Otter Motors almost a month ago now and I am very happy with the car. Since Otter Motors is over 50 miles away from where I l... Read More

The only place to buy a mini in the south west. Very helpful and professional service from people who obviously know their product. The vehicle was ex... Read More

Very pleased with the level of service, preparation of the vehicle, explanation of controls and attention to detail provided. Toby especially handled... Read More

Amazing service from a professional 'Mini' team. They were so helpful from start to finish of my purchase journey. They let me test drive a couple of... Read More

Extra mile or full marathon? Looking for a used mini we came across Otter Motors with very encouraging testimonials on their website. The first thing... Read More

Excellent garage, will definitely use again

A really pleasurable buying experience from a non pushy, knowledgeable guy. Thanks Tom. My coupe is great!!... Read More

Great business, Tom is a really knowledgeable and personable chap, highly recommended and would certainly buy from them again... Read More

Excellent, very knowledgeable and down to earth - recommended and would buy from them again.... Read More

Totally recommend. Absolutely fantastic service! A family run business and genuine customer care.... Read More

GREAT SERVICE, SUPERB CARS. We really enjoyed buying our Mini from Otter Motors, everyone was helpful without being pushy, the car was gleaming outsid... Read More

I can’t fault the whole team at Otter Motors, from my first phone call regarding the car for sale to them handing over the keys, they are a premiers... Read More

Excellent friendly service. Would recommend and would buy from them again without hesitation.... Read More

A truly fantastic experience with five star service from start to finish. Would highly recommend. I love my new car!... Read More

Great Customer Service. Really friendly and professional service. The guys at Otter Motors really know their BMWs and MINIs. Great selection of vehicl... Read More

Would Absolutely Recommend. Very friendly and efficient and had really good selection of used minis. I felt completely confident with the history and... Read More

Outstanding Service. Very efficient and nothing was too much trouble, they made sure that everything was perfect on my car before I took delivery of i... Read More

I have been very impressed by my experience with the team at Otters Motors. Tom and colleague Adam were friendly and knowledgeable, and kind. On first... Read More

5 series purchase - Polite, helpful, friendly but not pushy and professional

5 STARS ENOUGH SAID.

Excellent Garage. We recently changed a landrover discovery for a bmw convertible. Got a great price on part exchange and Tom was brilliant. I recentl... Read More

Very impressed with this garage. I recently changed my 5 series with a bmw dealer and was not impressed. My wife changed her 4x4 for a 3 series conver... Read More

Super Amazing! 1000 percent care and service, the team were very helpful and chatty... Read More

A great way to buy a car. Very relaxed with no high pressure and excellent service.... Read More

Excellent independent dealership - A local garage & a breath of fresh air! No hard sales, just a bunch of hard working guys that know their stuff. If... Read More

Nothing short of perfect - Customer service perfect, knowledge of the cars perfect, nothing to fault, we dealt with both Adam and Tom even calling Tom... Read More

I was very happy with my experience of buying a Mini Cooper from Otter Motors and would highly recommend. I would use this company again without hesit... Read More

Loving my new car! A real pleasure doing business with this garage. Pleasantly greeted on our initial visit. We were offered a test drive of two diffe... Read More

New Mini Purchase. The owner is very dedicated to his job and was extremely helpful during our mini purchase, sharing his wealth of knowledge when req... Read More

First class - Delighted with my mini, friendly staff, who give an excellent service. Highly recommend.... Read More

Mini Soho purchase - Great selection of Minis. Great advice and no pressure sales. Pleasant buying experience.... Read More

Very helpful team, well prepared cars, good choice and no sales pressure, time given to look test and consider. Very pleased with the vehicle we chose... Read More

5 out of 5 stars - Otter were very helpful, offered good value for my px and had a good selection of competitively priced minis.... Read More

No pressure - great service! Very friendly and helpful, no pressure at all. Would definitely recommend.... Read More

I bought a new mini!! Amazing experience from start to finish, I would really recommend buying a car from them!... Read More

Top Bloke, Top Garage. 5 star experience from beginning to end including after sales. Would highly recommend. Will be returning to upgrade in the futu... Read More

They were very efficient and made sure we had everything we needed.

Old fashioned customer service! I recently bought a lovely Mini from Otter Motors. From beginning to collection we dealt with a friendly young guy who... Read More

Excellent service. I bought my Mini from Tom, travelling up from St Austell. It is well worth the journey to deal with such nice people in a relaxed a... Read More

Excellent. From the first phone call to driving my new Mini away, the guys were an absolute pleasure to deal with and nothing was too much trouble. We... Read More

Great experience. Recently part exchanged my car for a mini one. Not had any issues, car driving great and customer service was fantastic. I would use... Read More

Having recently bought my BMW X1 from Otter Motors, I was very impressed with their relaxed no pressure approach to selling. However the staff were ex... Read More

Excellent Garage - I bought my mini from Otter Motors and would highly recommend Tom and his team. There was no pressure to buy a car and the service... Read More

Just Superb. I could not recommend Otter Motors more highly. Welcoming, approachable, relaxed, knowledgeable and helpful staff. Immaculate vehicles an... Read More

The Only Place For Minis. Would not go anywhere else. Quality service and a quality car - as described... Read More

Otter Motors have the best selection and quality of used Minis that I have found during extensive research over several months. The sales experience w... Read More

Really great easy experience, couldn’t do enough to help even when sale was made.... Read More

Friendly, professional. Excellent friendly service, very welcoming and very helpful, lots of great cars to choose from.... Read More

A Great Alternative To The Main Dealers. From start to finish their customer service has been brilliant. The car is absolutely immaculate. I would rec... Read More

A huge thank you to Tom and the team at Otter Motors. From the time I viewed the mini to the purchase the service was first class and no pressure to b... Read More

100% Positive Experience! Excellent experience from start to finish. Very friendly and helpful.Very relaxed with no sales pressure whatsoever, good se... Read More

Professional, thorough & wonderfully charming - Came across this gem of a business, and I am confident in saying that they are the most wonderful comp... Read More

Very knowledgeable and trustworthy, made to feel like a valued customer

Excellent Service - Right from the initial visit to the showroom until we were handed the keys this morning, we received first class service. Would hi... Read More

Highly Recommended - First class service. Would highly recommend to anyone thinking of buying a BMW or Mini... Read More

Excellent - Otter Motors has a large selection of minis to look at and the customer service is fantastic. They are very professional along with being... Read More

Recommended - Professional and friendly with a good range of quality vehicles.

Very nice and friendly people, 5 star family company, very professional service and very friendly people... strongly recommend Otter Motors... Read More

Very friendly and helpful owner

From start to finish Tom, the proprietor, could not have been more helpful. He was patient, polite and very informative about the car. No pressure sel... Read More

Lovely family business Tom was a pleasure to deal with he went above and beyond for us the car was presented beautifully would definitely recommend to... Read More

Otter motors were very professional in every step of my purchase and very helpful... Read More

What a perfect garage!!! First class father and son team, not your average sales team!!!!!! (thankgod) so friendly and not just pushing for a sale!! B... Read More

Nice friendly service nice car would use them again

Professional, friendly & knowledgeable service from beginning to end. Many Thanks to Tom & his team. My Clubman was immaculately prepared & the after... Read More

A very friendly and professional company who would go out of there way to help, excellent service. 😀... Read More

Fantastic service. Tom could not have been more helpful. An absolute pleasure to do business with. 5 *... Read More

Excellent service. Tom found us the mini that was perfect for us. This is our second purchase from Tom and I would highly recommend otter motors if yo... Read More

Very honest and friendly service. Beautifully prepared my new car

Prompt replies, polite manners. Clean garage when we visited the car, car was immaculate too. Very helpful, responded and explained clearly to any and... Read More

Delighted with the customer service, and of course my gorgeous new car! Fantastic little company, fully recommend.... Read More

Bought my car almost a week ago today. Absolutely love it! Great customer service and show of knowledge by Tom. No regret in driving an hour to see th... Read More

A massive Thank you to all the team at Otter Motors! Right from the inital visit to the garage to view, collecting my MINI and the continuous great af... Read More

Had my car less than a week and it's the best decision I've made. Fantastic company to deal with, tom your a credit to the business. Professional with... Read More

What a great place to purchase a mini! We bought our first mini clubman and there is no going back to any other car! We highly recommend you guys for... Read More

Excellent follow up service from Tom and his team at Otter Motors - gives you confidence you bought from the right garage! Wouldn't hesitate to recomm... Read More